Shipping Policy

At Little Duck Studios, we take care when preparing and packing every order. Many of our products are handmade, one of a kind or created in small batches, so processing times may vary between products.

This Shipping Policy should be read together with our Terms of Service and Refund and Returns Policy. Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

Order processing

Ready-made products are generally prepared for dispatch within 3–7 business days after an order is accepted and payment has been received.

Business days do not include weekends or public holidays in Queensland.

During collection launches, sales, holiday periods and other particularly busy times, processing may take longer. We will provide an estimated processing time on the relevant product page or contact you if there is a significant unexpected delay.

Processing time is separate from the delivery time provided by the delivery carrier.

Made-to-order and commissioned products

Made-to-order, commissioned, personalised and custom products require additional time to create.

The estimated creation or processing time will be:

• displayed on the product page;
• agreed with you before work begins; or
• provided in your order confirmation.

Because handmade products may require drying, firing, glazing, painting or other production stages, completion dates are estimates unless we expressly agree to a fixed date in writing.

If your order contains both ready-made and made-to-order products, the complete order will generally be dispatched together once every item is ready. Contact us before ordering if you would like available items shipped separately. Additional shipping charges may apply.

Pre-order products

Products offered for pre-order will include an estimated dispatch period on the product page.

Pre-order dates are estimates and may change because of production, material or delivery delays. If there is a significant change to the estimated dispatch period, we will contact you and explain your available options.

Where an order includes both pre-order and in-stock products, the order will generally be dispatched when the pre-order product becomes available unless otherwise stated.

Shipping within Australia

We ship to Australian addresses available through our online checkout.

Shipping options and charges are calculated and displayed at checkout based on factors such as:

• the delivery address;
• parcel size and weight;
• the products ordered; and
• the delivery option selected.

Where tracking is available, tracking details will be sent to the email address provided with your order after the parcel has been dispatched. Tracking information may take a short time to become active.

Delivery estimates

Estimated delivery timeframes may be shown at checkout or provided by the delivery carrier.

These timeframes begin after your order has been dispatched and are estimates only unless we have expressly agreed to a guaranteed delivery date.

Delivery may take longer during:

• public holidays;
• collection launches and sales;
• peak postal periods;
• severe weather or natural disasters;
• carrier network disruptions;
• delivery to regional or remote locations; or
• other circumstances outside our reasonable control.

We will take reasonable steps to dispatch your order within the stated processing time and assist with investigating materially delayed, lost or damaged parcels.

Delivery addresses

Please check that your name, email address and delivery address are complete and correct before submitting your order.

Little Duck Studios is not responsible for a delivery problem caused solely by incorrect or incomplete information supplied with an order. Where possible, we will help you correct an address before dispatch.

If you notice an error, contact us immediately at info@littleduckstudios.com.au. We cannot guarantee that an address can be changed after an order has been packed or dispatched.

If a parcel is returned to us because:

• the address supplied was incorrect or incomplete;
• delivery was refused;
• the parcel was not collected; or
• the delivery carrier could not complete delivery for a reason outside our control,

we will contact you to discuss redelivery. You may be required to pay the reasonable cost of sending the parcel again where the return was not caused by Little Duck Studios or the delivery carrier.

Authority to leave and safe delivery

Depending on the carrier and delivery service, you may be able to authorise a parcel to be left without a signature.

Please select a secure delivery location. Where a parcel has been delivered to the correct address in accordance with your delivery instructions, Little Duck Studios may not be responsible for loss or theft occurring after delivery.

This does not apply where:

• the parcel was not delivered as recorded;
• the carrier did not follow the authorised delivery instructions;
• the parcel was delivered to the wrong address;
• the product was damaged before or during delivery; or
• you otherwise have rights under the Australian Consumer Law.

If you believe a parcel has been incorrectly marked as delivered, contact us as soon as possible so we can investigate with the delivery carrier.

Fragile products and packaging

Many Little Duck Studios products, particularly ceramic pieces and framed artwork, are fragile.

We carefully package products to help protect them during delivery. Please take care when opening your parcel and retain the product, packaging and shipping label if an item arrives damaged.

Packaging may include new, recycled or reused protective materials where appropriate.

Damaged orders

Please inspect your order after delivery.

If an item has been damaged during transit, contact us as soon as possible at info@littleduckstudios.com.au and provide:

• your name and order number;
• a description of the damage;
• clear photographs of the damaged item;
• photographs of the internal and external packaging; and
• a photograph of the shipping label, where possible.

Please retain the damaged item and its packaging until we have assessed the issue, as the carrier may require these for its investigation.

We will review the problem and arrange an appropriate remedy in accordance with the Australian Consumer Law and our Refund and Returns Policy.

Delayed or missing parcels

If your parcel has not arrived within the estimated delivery timeframe, please:

1. check the tracking information;
2. check around the delivery location and with other members of your household;
3. check for a delivery card or collection notice; and
4. contact us at info@littleduckstudios.com.au.

We will assist with lodging an enquiry with the delivery carrier where appropriate.

Carrier investigations can take time, and we may need to wait for the carrier to complete its investigation before confirming whether a parcel is lost.

If a paid order cannot be supplied within a reasonable time, we will provide an appropriate solution in accordance with the Australian Consumer Law.

Incorrect orders

If you receive an item you did not order or an item is missing from your parcel, contact us as soon as possible at info@littleduckstudios.com.au.

Please include your order number, a description of the problem and photographs of the items received. We will arrange an appropriate solution at no additional cost to you.

International shipping

International shipping is only available to destinations offered through our online checkout.

International customers are responsible for checking whether products can be lawfully imported into their destination country.

Unless expressly stated otherwise, product and shipping prices do not include:

• customs duties;
• import taxes;
• brokerage or handling charges; or
• other fees imposed by the destination country.

These charges are determined by local authorities and are the customer’s responsibility. International deliveries may also be delayed by customs processing.

If an international parcel is returned because import charges were not paid, delivery was refused or the customer did not collect the parcel, we will contact the customer to discuss the available options. Reasonable return, redelivery or carrier charges may be deducted from any amount otherwise refundable where permitted by law.

Nothing in this section excludes any rights that cannot lawfully be excluded.

Digital products and gift cards

Digital products and electronic gift cards do not require physical shipping.

Delivery instructions or download access will be sent electronically to the email address provided with the order. Please check your junk or spam folder before contacting us about a missing digital delivery.

Combining or separating orders

We may combine multiple orders addressed to the same customer and delivery address where it is practical to do so.

We may also send an order in more than one parcel because of product size, availability or production requirements. If an order is sent separately, you may receive more than one tracking number.

You will not be charged additional shipping after checkout unless you request a change or separate delivery and agree to the additional cost.

Contact us

For questions about processing, shipping or delivery, contact:

Sarah Jade Duck trading as Little Duck Studios
ABN: 97 581 960 351
Email: info@littleduckstudios.com.au
Phone: 0478 685 995
Website: www.littleduckstudios.com.au

Please include your name and order number so we can assist you promptly.

Last updated: 7 September 2026